As our systems are highly complex we were initially concerned about making the change to a new IT provider. We were skeptical given our past experiences with IT providers who seem to make promises but never deliver on them. However we are pleased to say that we have never looked back since. Digital Armour were and still are very proactive and easy to work with compared to our previous provider. Digital Armour has helped Paraquad move its IT from what was a very unstable (we were rebooting the servers a few times a week!) to a stable reliable environment in a year. In the initial stages there were several major issues but the crew at Digital Armour worked hard and long hours to achieve the goals of a stable system. They are and continue to be very responsive to our user issues. We have reduced our IT costs by 20% by moving to them and with one particular solution they saved us close to $30,000 in licenses and hardware fees by providing an innovative alternative solution to the norm. They are our trusted partners for IT and we would be happy to recommend them to anyone.

From the disastrous network that we had when the previous IT support provider managed our network, we have now moved to a stable network, thanks to Digital Armour. They have been extremely responsive to our calls and am surprised at the speed in which they respond to our issues. As I mentioned to them, it is hard to find IT providers who listen and care and we have found that in Digital Armour. I am sure that they will go a long way in achieving their goals with this level of service and responsiveness. They are trustworthy and I have no hesitation in recommending them to my peers. My business partner has already given them referrals. Also, the fact that they are looking after us 24×7 gives me peace of mind as I don’t have to worry about IT any more!

Digital Armour met with us and took the time to understand our specific requirements. They then analyzed our expenditure and compiled the relevant information to take the entire telecommunications infrastructure out to tender. As a result of this process we will be saving over $100,000 per annum on our telecommunications bills! This is a massive saving for us and we are also very excited about taking advantage of the latest technologies to deliver better customer service to our clients. Digital Armour had the industry expertise to ask the vendors the right questions. The way in which they facilitated sessions with the potential vendors made it easy for us to get past the industry jargon and cut right to the figures and clearly state our requirements. They did an excellent job in being the ‘translators’ between the business and the technology geeks. We didn’t have to worry about being confronted with all the jargon that comes with dealing with vendors in the IT&T industry.