Faq

• How does your support work?

We provide a combination of on site, remote support along with our own unique value added services to provide incredible value for money. We find that 95% of the time things can be done remotely. This way the cost can be kept to a minimum and easily budgeted. We do however include a component of on site work that is proactive rather than reactive.

• We have had several IT providers promise the world to us and not deliver in the end. Why should we believe you?

We at DA believe that an organization’s capability can be judged by what its customers say about them. Please have a look at our customer testimonials (we can provide more if required) and look at our track record. We have one of the highest customer and staff retention ratios in the industry.  We have been in business for over 7 years and have highly qualified engineers.

If you are still not convinced take us up on the 90 day money back guarantee or our free 27 point network audit to test run our ability!

• How do I know if you are the best IT Partner for OUR business?

We understand that what we offer is not for everyone. We find that for businesses to whom IT is critical we are the best match. If you can live with your server being down for more than a day or days then we are not the best company for you.

We provide iron clad guarantees on our service levels and provide very high server up times. If you need lightning fast service and someone who cares we are the best partner for you.

• How do I know if we are spending the right money for the right service?

We have been in business for over 7 years and as a result have a lot of benchmarking data for IT expenditure based on business size and industry. We work with several top notch firms overseas and in Australia to keep up to date with expenditure trends and technology information so that we can keep our customers informed. We can, based on our initial conversation with you, give you an idea of how much you should be spending on IT.